FAQ

DO YOU TAKE INSURANCE?

I do not file insurance claims, whether it be auto accident (personal injury protection) or health insurance.

If requested in advance (as in, at the very beginning of a treatment plan), I can provide receipts for you to submit to your insurance company for reimbursement.

If you elect to submit your receipts to your insurance company for reimbursement, please keep in mind that I still require payment for each session at the time of service; submission of receipts and reimbursement is between you and your insurance company.

CAN I BOOK AN APPOINTMENT FOR MY SPOUSE/SO/FRIEND/BOSS/COWORKER/ETC.?

No. Please do not ask me to book a session for anyone other than yourself, unless you are the client's parent (for minors) or their legal guardian.

Aside of the potential awkwardness that can happen with someone is "surprised" with a massage they did not necessarily want (much to my dismay, it is not true that "everyone loves a massage"), requiring that each client schedules their own massage gives me the opportunity to ensure that I am qualified and prepared to provide the service that they expect. 

I'M HOT-NATURED; DO I HAVE TO HAVE A BLANKET ON DURING MY MASSAGE?

State law requires that clients must be draped. If you know that you are hot-natured, please advise me before your session so that I can have appropriate options on hand.

Likewise, if you know yourself to be very cold-natured, let me know so I can be sure to have an extra blanket available and/or make use of the table warmer for you. 

DO YOU EXPECT ME TO TALK DURING MY MASSAGE?

The short answer is "No; only if you want to. Except..."

Depending on the goals of your massage, there may be times when I will need you to be "fully present" throughout the session. I may need to check in with you about the pressure or other elements of your massage, or we may need to keep carefully focused on how your mind and body are connecting as your massage session progresses.

Chitchat is always up to you. If you'd prefer to communicate only regarding your session, that's just fine.

*** With the understanding that the virus that causes Covid-19 is spread through respiratory droplets, I will encourage a minimum of talking other than what is necessary for your session. ***

WHAT IF I'M ALLERGIC TO...? (AND, "CAN I WEAR MY FAVORITE PERFUME TO MY MASSAGE?")

If you have allergies or any sensitivities at all, please let me know as soon as possible, preferably on your intake form or during our first conversation. With numerous allergies and sensitivities among my friends, family members, and myself, I am quite aware of the effects that seemingly harmless substances can have on someone who is allergic or sensitive.

The products that I use to massage are allergen-free. I would be happy to share the ingredients lists with you, if you want to see. My lotion is free of parabens, nut oils, fragrances, and gluten.

Rather than "massage oil", I use pure jojoba, which is actually a wax and is the closest substance in nature to human sebum (the oily coating that our own skin produces). My favorite brand is called Hobacare; it is the purest jojoba that I have found.

All of my massage products are scent-free, and for the moment, I do not use essential oils or aromatherapy during my sessions. 

I do live with a cat and a dog, so if you are sensitive to either (or both), please let me know in advance, and I will do everything in my power to be fur-free for your session. If you are extremely sensitive to pet dander, however, you ought to take this into consideration as you are deciding whether or not to book your massage with me. Much as I would like to, I cannot guarantee that I will be entirely animal dander-free.

In the same way that I do my best to accommodate my clients' allergies and sensitivities, I ask you to respect mine: I cannot tolerate strong scents. I have had to work through a migraine more than once due to a client's lingering perfume, cologne, or cigarette smoke they were wearing when they came to see me. Some essential oils can even trigger a migraine for me. If you are a scent-wearer, I ask you to please consider scheduling your session before you apply your favorite scents. 

SHOULD I PLAN TO LEAVE YOU A TIP?

I don't expect them. I am working out the details of a "pay it forward" program; stay tuned!

WILL I HAVE TO TAKE OFF ALL OF MY CLOTHES?

That depends on what we are planning to accomplish during your massage.

I always drape my clients modestly throughout their session, uncovering only the areas with which I am working, and re-covering them before uncovering the next area.

For general relaxation, I can work over and around your clothing, providing it is not too textured or bulky (no sequins, please; they hurt!). Something loose and comfortable would be best, if you think that you'd like to remain clothed. Basically, wherever you want lotion applied needs to be accessible.

For certain types of manual work, I will need direct access to the skin in the specific areas where we will be working. Manual Lymphatic Drainage is one example.

We will discuss draping and clothing and areas of access in our pre-scheduling conversation. Please let me know of any concerns that you have; I am happy to explain anything I can to help you feel at ease with my work.

I do generally recommend removing your shoes for every session, though. The linens tend to get caught on the toes and heels (plus, you know, dirt and all). 

WHAT IF I'M LATE, OR I CAN'T MAKE MY APPOINTMENT?

Late Arrival

If you are going to be more than 5 or so minutes late for your appointment, please call or text me to let me know that you are still coming. If you arrive late, you will still be charged the full session fee, and your session will still end on time.

If you arrive too late, we may not have enough time to address your concerns.

Cancelation

If you must cancel your appointment (I hope you never do!), please do so at least 24 hours before your scheduled session.

If you cancel less than 24 hours of your scheduled session, you may be charged a late cancellation fee of up to the full session price.

If you cancel the day of your appointment, or if you "no-show/no-call", you will be charged the full regular session price.

If you are experiencing a true emergency, please let me know as soon as possible, and I will take your situation into consideration. Please try to at least give me a heads-up: as little as a text saying "At the ER" will suffice.

Forgetting your appointment, realizing at the last moment that you accidentally double-booked with me and your hairdresser, or taking an impromptu vacation do not qualify as "emergencies".

Going into labor or having an urgent health issue crop up does count as an emergency!

In this age of Covid-19, naturally, I am more than willing to work with my clients on this matter. I appreciate as much advance warning as possible (i.e., if you know that you've been exposed on Saturday and your appointment is the following Tuesday, you have time to cancel so that I can try to fill that spot). But if you begin to notice symptoms the morning of your appointment, PLEASE do not risk exposing me (and by trickle-down, my other clients and my family) by brushing it off as "hopefully just allergies".